[Image:81903_22607_2.png]Book resources for a presentation Minimum version: FirstClass 8.3 Audience: Business professionals Experience: [Image:9203_22631_1.png] FirstClass applications used: [Image:9203_24337_3.png][ fcp://@fc.onlinehelp.com,%237600229/En/OnlineHelp/Client Help/Calendars ]Calendars [Image:9203_31709_1.png] Summary Looking for a simple way to organize the location and resources you need for your presentation? Consider using a FirstClass calendar. Instead of sending out printed memos and filling out request forms, you can use a group calendar in FirstClass to invite participants, reserve multimedia resources, and book locations. Here is a comparison of the conventional way you may book resources and how you would do it in FirstClass. [Image:92203_31828_0.png] [Image:9203_31709_1.png] Example Michael Green is vice president of Sales and Marketing at Husky Planes. Several times a year he showcases the company's newest products for his sales staff. His presentations usually consist of a promotional videotape from the Marketing department accompanied by a slide presentation. Michael schedules the presentation, invites members of the sales department, and books the boardroom and multimedia resources all at the same time. He doesn't have to leave his office to ensure that his presentation goes off without a hitch. Here are the steps he takes to handle the arrangements: STEP 1: Schedule presentation Michael schedules the presentation in the Sales Dept Calendar by creating a new event entitled New Product Promo. This is the new event he created. [Image:8102006_91145_0.png] STEP 2: Reserve venue Each resource or location Michael wishes to book has its own calendar. When he schedules an event, he simply enters the name of the resource calendar or location calendar on the Scheduling tab of the event he is booking. If there is a time conflict, it will show immediately and he can decide how to handle it. Michael reserves the company's mid-sized boardroom using the Scheduling tab. STEP 3: Reserve resources Michael also reserves a large screen television, a video cassette recorder, and a video projector. This is the Scheduling tab where he books the resources. [Image:882006_33623_2.png] When he entered his requests on the Resources tab for the New Products Promo event, a new event appeared in each item's calendar. Husky Planes' IT department monitors the resource and location calendars and ensures that requested equipment is ready for use when scheduled. This is the calendar for the video projector that John booked. [Image:882006_32721_0.png] STEP 4: Invite participants Michael invites the members of the sales department by entering their names on the Scheduling tab. From this screen, he sees who may have a time conflict. He adjusts the date and time as needed (the booked times for the resources and locations will also change automatically). The presentation will then appear in each of their personal calendars. This is the Scheduling tab where he invites participants. [Image:882006_33910_4.png] [Image:9203_31709_1.png] Variation If Michael has content he wishes to share before the presentation, he can attach it to the calendar event at the time of scheduling or type it in the text box on the event form. This is the event he created. He attached a file for review and included an agenda in the text area. [Image:882006_32224_4.png]
   
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Creating and customizing voice greetings
Types of voice greetings
The order your greetings will play

Creating and customizing voice greetings
With FirstClass Unified Communications, you can create as many custom greetings as you like. Create personal greetings for specific callers, and/or chosen called numbers. You can also schedule greetings to play at specific times of the day and/or on specific days of the week.
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Types of voice greetings
There are five main types of greetings:
Spoken name                     You should record a spoken name. It is used for system identification. Your spoken name will also play if you have no other voice greetings recorded or activated, or if no other greetings apply to the caller.
External greeting               External greetings will play for callers outside of your organization.
Internal greeting               Internal greetings will play for callers within your organization calling your internal extension number from their internal extensions.
Unknown caller          Unknown caller greetings will play for callers whose number is blocked or unknown. This may include some cellular phones.
Voice menu                      Voice menus will be discussed in the Voice menus section.
You can record as many greetings as you like, but we recommend, as a minimum, that you record your spoken name and at least one external greeting.
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The order your voice greetings will play
When you receive a call the system will look for and play your greetings based on the following criteria:
1       If the caller number is unknown, the system will look for an unknown caller greeting.
2       For all external calls, the system will look for an external greeting.
3       For all internal calls, the system will look for an internal greeting. If there is no internal greeting, the system will look for an external greeting to play.
Both external and internal greetings will be searched for in the following order:
1       Override greetings in the same order as below.
2       Enabled calling or called number greeting. You can have greetings which play for specific called numbers (which must be configured as valid numbers for your Mailbox), or for people calling from specific numbers.
3       Enabled scheduled greeting. Scheduled greetings will play at scheduled times, overriding all non-scheduled greetings with the same level of customization.
        Scheduled greetings will override one another in the following ways:
• Scheduled greetings for calling or called numbers will be checked for first.
• If you have a greeting scheduled within another scheduled greeting, the one whose start time is nearest the current time will play. For example, you have a greeting scheduled to play for all callers between 9 AM and 5 PM Monday to Friday. You have another greeting scheduled to play for all callers between noon and 1 PM Monday to Friday. Callers will hear the noontime greeting if calling between noon and 1PM.
• If you have two greetings (both for the same calling/called number(s)) scheduled to start at the same time, but end at different times, the first one you created (the oldest) will play.
• If there is a schedule conflict (two greetings for the same calling/called number(s) and identical schedules), the first one you created (the oldest) will play.
4       Enabled non-customized greeting. This is a standard enabled greeting with no custom settings. Your external greeting will play for internal callers if you have not recorded an internal greeting.
5       System greeting with enabled spoken name. If you record no other greetings, your spoken name and the default system greeting will play.
6       System greeting. If you have recorded no greetings and no spoken name, the default system greeting will play. Your name will play by text-to-speech in the system greeting.