[Image:81903_22607_2.png]Book resources for a presentation Minimum version: FirstClass 8.3 Audience: Business professionals Experience: [Image:9203_22631_1.png] FirstClass applications used: [Image:9203_24337_3.png][ fcp://@fc.onlinehelp.com,%237600229/En/OnlineHelp/Client Help/Calendars ]Calendars [Image:9203_31709_1.png] Summary Looking for a simple way to organize the location and resources you need for your presentation? Consider using a FirstClass calendar. Instead of sending out printed memos and filling out request forms, you can use a group calendar in FirstClass to invite participants, reserve multimedia resources, and book locations. Here is a comparison of the conventional way you may book resources and how you would do it in FirstClass. [Image:92203_31828_0.png] [Image:9203_31709_1.png] Example Michael Green is vice president of Sales and Marketing at Husky Planes. Several times a year he showcases the company's newest products for his sales staff. His presentations usually consist of a promotional videotape from the Marketing department accompanied by a slide presentation. Michael schedules the presentation, invites members of the sales department, and books the boardroom and multimedia resources all at the same time. He doesn't have to leave his office to ensure that his presentation goes off without a hitch. Here are the steps he takes to handle the arrangements: STEP 1: Schedule presentation Michael schedules the presentation in the Sales Dept Calendar by creating a new event entitled New Product Promo. This is the new event he created. [Image:8102006_91145_0.png] STEP 2: Reserve venue Each resource or location Michael wishes to book has its own calendar. When he schedules an event, he simply enters the name of the resource calendar or location calendar on the Scheduling tab of the event he is booking. If there is a time conflict, it will show immediately and he can decide how to handle it. Michael reserves the company's mid-sized boardroom using the Scheduling tab. STEP 3: Reserve resources Michael also reserves a large screen television, a video cassette recorder, and a video projector. This is the Scheduling tab where he books the resources. [Image:882006_33623_2.png] When he entered his requests on the Resources tab for the New Products Promo event, a new event appeared in each item's calendar. Husky Planes' IT department monitors the resource and location calendars and ensures that requested equipment is ready for use when scheduled. This is the calendar for the video projector that John booked. [Image:882006_32721_0.png] STEP 4: Invite participants Michael invites the members of the sales department by entering their names on the Scheduling tab. From this screen, he sees who may have a time conflict. He adjusts the date and time as needed (the booked times for the resources and locations will also change automatically). The presentation will then appear in each of their personal calendars. This is the Scheduling tab where he invites participants. [Image:882006_33910_4.png] [Image:9203_31709_1.png] Variation If Michael has content he wishes to share before the presentation, he can attach it to the calendar event at the time of scheduling or type it in the text box on the event form. This is the event he created. He attached a file for review and included an agenda in the text area. [Image:882006_32224_4.png]

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Access your contacts over the phone Minimum version: current Voice Services release; FirstClass 8.3 Audience: All users Experience: FirstClass Services used:              Unified Communications FirstClass applications used: Contacts  Summary Have you ever needed to make an important call to a colleague or client and realized you don't have their contact information with you? Use FirstClass Voice Services to access your FirstClass contacts by telephone.  Note The following example uses the FirstClass Telephone User Interface (TUI). If you are using a different interface, refer to the Voice Services documentation for your particular system.  Example Melissa Stewart, Marketing Manager at Husky Planes, has set up the FirstClass TUI so she can access FirstClass content from her phone. To set up FirstClass TUI, she does the following: 1 She logs into her FirstClass account. 2 She chooses Edit > Preferences, and clicks on the Messaging tab and the Voice subtab. 3 She sets Interface to FirstClass and clicks OK.   Melissa goes to her son's hockey games on Wednesdays after work. Melissa is at the arena one night when she realizes she forgot to return a call to an important client. She knows the client usually works late and would probably be in the office if she called. Melissa uses FirstClass TUI to retrieve the client's contact information and place the call from her cell phone. To pick up her contact's information using her cell phone, she does the following: 1 She dials into the FirstClass Unified Communications system for Husky Planes. 2 She enters her Mailbox number, followed by# when prompted. 3 She enters her password, followed by # when prompted.         Note Melissa can obtain her organization's Unified Communications number, Mailbox number and password from her administrator. 4 She presses 2 to open her Contacts folder. 5 She spells the last name and first initial of the client she wishes to contact using the phone's key pad, where: Key x1 x2 x3 x4 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 p Q R S 8 T U V 9 W X Y Z 6 She chooses the desired contact by following the prompt.   7 She presses 9 to place a call to the client.  Variation Melissa can also navigate the Contacts folder using the commands below. Press To do this 2 Listen to the contact information and any notes on the contact form 4 Go to previous entry 5 Enter another name 6 Go to next entry 9 Call the user 0 System revert or initiate thru-dialing (thru-dialing only available if set up by admin)       # Return to Desktop * Help  More information For more information, read the article on FirstClass TUI in Volume 4, Issue 6 of the FirstClass Newsletter.