[Image:81903_22607_2.png]Book resources for a presentation Minimum version: FirstClass 8.3 Audience: Business professionals Experience: [Image:9203_22631_1.png] FirstClass applications used: [Image:9203_24337_3.png][ fcp://@fc.onlinehelp.com,%237600229/En/OnlineHelp/Client Help/Calendars ]Calendars [Image:9203_31709_1.png] Summary Looking for a simple way to organize the location and resources you need for your presentation? Consider using a FirstClass calendar. Instead of sending out printed memos and filling out request forms, you can use a group calendar in FirstClass to invite participants, reserve multimedia resources, and book locations. Here is a comparison of the conventional way you may book resources and how you would do it in FirstClass. [Image:92203_31828_0.png] [Image:9203_31709_1.png] Example Michael Green is vice president of Sales and Marketing at Husky Planes. Several times a year he showcases the company's newest products for his sales staff. His presentations usually consist of a promotional videotape from the Marketing department accompanied by a slide presentation. Michael schedules the presentation, invites members of the sales department, and books the boardroom and multimedia resources all at the same time. He doesn't have to leave his office to ensure that his presentation goes off without a hitch. Here are the steps he takes to handle the arrangements: STEP 1: Schedule presentation Michael schedules the presentation in the Sales Dept Calendar by creating a new event entitled New Product Promo. This is the new event he created. [Image:8102006_91145_0.png] STEP 2: Reserve venue Each resource or location Michael wishes to book has its own calendar. When he schedules an event, he simply enters the name of the resource calendar or location calendar on the Scheduling tab of the event he is booking. If there is a time conflict, it will show immediately and he can decide how to handle it. Michael reserves the company's mid-sized boardroom using the Scheduling tab. STEP 3: Reserve resources Michael also reserves a large screen television, a video cassette recorder, and a video projector. This is the Scheduling tab where he books the resources. [Image:882006_33623_2.png] When he entered his requests on the Resources tab for the New Products Promo event, a new event appeared in each item's calendar. Husky Planes' IT department monitors the resource and location calendars and ensures that requested equipment is ready for use when scheduled. This is the calendar for the video projector that John booked. [Image:882006_32721_0.png] STEP 4: Invite participants Michael invites the members of the sales department by entering their names on the Scheduling tab. From this screen, he sees who may have a time conflict. He adjusts the date and time as needed (the booked times for the resources and locations will also change automatically). The presentation will then appear in each of their personal calendars. This is the Scheduling tab where he invites participants. [Image:882006_33910_4.png] [Image:9203_31709_1.png] Variation If Michael has content he wishes to share before the presentation, he can attach it to the calendar event at the time of scheduling or type it in the text box on the event form. This is the event he created. He attached a file for review and included an agenda in the text area. [Image:882006_32224_4.png]

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Retrieve and reply to messages using a phone Minimum version: current Voice Services release Audience: All users Experience: FirstClass Services we use:              Voice Services  Summary Have you ever needed to pick up messages in your Mailbox, but weren't able to get to a computer? Use FirstClass Voice Services to check and respond to your voice and text messages over the phone.  Note The following example uses the FirstClass TUI (Telephone User Interface). If you are using a different interface, refer to the Voice Services documentation for your particular system.  Example Michael Green, the VP of Sales and Marketing at Husky Planes, spends his weekends at his cabin, where he doesn't have Internet access. Michael stays in touch with the office by using his phone to check for new messages in his Mailbox each morning. Retrieving messages To pick up messages, he does the following: 1 He dials into the FirstClass Unified Communications system for Husky Planes. 2 He enters his Mailbox number, followed by# when prompted. Shortcut Michael's administrator can set Michael's phone up as a recognized number and log directly into his Mailbox by pressing #. 3 He enters his password, followed by # when prompted. Note He obtained his organization's Unified Communications number, Mailbox number and password from his Husky Planes administrator. 4 He presses 1 to enter his FirstClass Mailbox. 5 He presses 85 to toggle between voice messages and text messages. 6 He presses 2 to hear new messages. • He presses 6 to go to the next message. • He presses 4 to return to the previous message. • He presses 76 to delete messages that do not need to be saved. Responding to messages To respond to a message, he does the following: 1 He listens to the message and presses 71 to reply to sender. 2 He presses 5, records his message, and presses # to end the recording. 3 He presses 79 to send the message.