[ fcp://@fc.onlinehelp.com,%237600229/En/OnlineHelp/Web%20Help/LW2 ]Contents [ fcp://@fc.onlinehelp.com,%237600229/En/OnlineHelp/Web%20Help/LW31 ][Image:81203_43854_21.png][ fcp://@fc.onlinehelp.com,%237600229/En/OnlineHelp/Web%20Help/LW42 ][Image:81203_43840_19.png] [Marker][ fcp://@fc.onlinehelp.com,%237600229/En/OnlineHelp/Web%20Help/LW32#The reading pane ]The reading pane [ fcp://@fc.onlinehelp.com,%237600229/En/OnlineHelp/Web%20Help/LW32#Opening the reading pane ]Opening the reading pane --------------- [Marker]The reading pane When the reading [ fcp://@fc.onlinehelp.com,%237600229/En/OnlineHelp/Definitions/L2018 ]pane is open, it is displayed under or to the right of the main pane. The reading pane displays the contents of any object selected in the main pane. For example, a selected message or document opens in this pane. You can work with objects in the reading pane just as you do when they are opened in the main pane. [ fcp://@fc.onlinehelp.com,%237600229/En/OnlineHelp/Web%20Help/LW32#Top ]Top --------------- [Marker]Opening the reading pane To open the reading pane, click this button: [Image:892006_13851_0.png] This button is only visible if you have the navigation pane open. It [ fcp://@fc.onlinehelp.com,%237600229/En/OnlineHelp/Definitions/L2035 ]toggles through three states. To move the reading pane to the right of the main pane, click this button again. To close the reading pane, click this button a third time. [ fcp://@fc.onlinehelp.com,%237600229/En/OnlineHelp/Web%20Help/LW32#Top ]Top

F2054     Home  •  Help  •  W0  •  Practical Uses for FirstClass  •  101 Uses for FirstClass  •  F2054

Share voice messages with others Minimum version: current Voice Services release Audience: All users Experience: FirstClass Services used:             Unified Communications FirstClass applications used: Conferencing  Summary Would you like to share your voice messages with fellow employees? Use FirstClass Unified Communications to forward voice messages to a staff conference for others to hear. You can even add text to the body of the message.  Example Michael Green is the VP of Sales and Marketing at Husky Planes. He receives numerous calls a day from customers enquiring about their accounts. Many of these calls are better answered by his staff. If Michael answers the call, he directs the call to the appropriate Sales Representative. If he receives a voice message, he does the following: 1 He logs into his FirstClass account. 2 He opens his Mailbox and listens to the voice message.         Note Voice messages opened using the FirstClass Mailbox contain .wav file attachments that play automatically the first time a message is opened. You can play, stop or resume play of a message by clicking the Start/Stop button. 3 He chooses Message > Forward from the menu and addresses the message to the Account Inquiries conference. 4 He adds desired comments in the message body. 5 He sends the message. This way, Michael can focus his time on more urgent tasks, and the customer still receives attention.